Privacy Policy
Last Updated: October 5, 2026
ERP Malayalam ("ERP Malayalam", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect information when you visit erpmalayalam.com, use our online learning services, contact us, or communicate with us through services such as WhatsApp, Facebook, Instagram, and other communication channels.
1. Information We Collect
Depending on how you interact with ERP Malayalam, we may collect information such as:
Name
Email address
Phone number
WhatsApp number
Business or organization name
Information submitted through contact, enquiry, registration, or course forms
Course enrolment and learning-related information
Payment and transaction information
Information you provide when requesting Odoo ERP training or implementation services
Messages and other information you voluntarily send to us
We may also automatically receive limited technical information, such as browser type, device information, IP address, and website usage information, where applicable.
2. How We Use Your Information
We may use your information to:
Provide and manage our Odoo ERP training and online learning services
Process course registrations and enquiries
Respond to your questions and requests
Provide Odoo ERP consulting and implementation services
Communicate with you about courses, services, enquiries, and support
Process payments and maintain transaction records
Improve our website, courses, services, and user experience
Maintain the security and proper operation of our services
Comply with applicable legal, tax, accounting, and regulatory requirements
We will not use your personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.
3. WhatsApp and Other Communication Services
If you contact ERP Malayalam through WhatsApp, Facebook, Instagram, or another communication platform, we may receive information associated with that communication, such as your name, phone number, profile information, and messages.
We may use WhatsApp Business Platform and related Meta services to communicate with customers and respond to enquiries.
Your use of WhatsApp, Facebook, Instagram, or other third-party platforms is also subject to the privacy policies and terms of those platforms.
4. Payments
If you purchase a course or service from ERP Malayalam, payment may be processed through a third-party payment provider.
We may receive information necessary to identify and record the transaction, such as transaction reference, payment status, amount, and related billing information.
We do not intend to store your complete card, banking, or other sensitive payment credentials on our website unless specifically stated otherwise.
5. Odoo Platform
ERP Malayalam uses Odoo and related Odoo services to operate parts of our website, learning platform, business management systems, and customer communications.
Information submitted through ERP Malayalam services may therefore be processed through Odoo's systems and other service providers that support our operations.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, and improve our services.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
7. Sharing of Information
We do not sell or rent your personal information.
We may share information with trusted service providers when reasonably necessary to operate our business and provide our services. These may include providers for:
Website and hosting services
Odoo and related business systems
Payment processing
Email and communication services
WhatsApp and Meta communication services
Analytics, security, and technical services
We may also disclose information when required by law, legal process, governmental authority, or to protect our rights, users, or services.
8. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet-based service can be guaranteed to be completely secure.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and financial records, resolving disputes, enforcing agreements, and complying with legal and regulatory obligations.
The retention period may vary depending on the type of information and the purpose for which it was collected.
10. Your Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Request restriction of certain processing
Object to certain uses of your information
Withdraw consent where processing is based on consent
To make a privacy-related request, contact us using the information below.
11. Children's Privacy
Our services are not specifically directed at children under the age required by applicable law to provide consent for online services.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.
12. Third-Party Services and Links
Our website may contain links to third-party websites, applications, or services.
ERP Malayalam is not responsible for the privacy practices, security, or content of third-party services. We encourage you to review their respective privacy policies before providing personal information.
13. International Data Processing
Some of our service providers may process information in countries other than the country in which you are located.
Where required by applicable law, we will take appropriate measures in connection with international transfers of personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
The updated version will be posted on this page with a revised "Last Updated" date.
15. Contact Us
If you have questions about this Privacy Policy or want to make a privacy-related request, please contact:
ERP Malayalam
Website: https://erpmalayalam.com
Email: info@erpmalayalam.com
For requests relating specifically to deletion of personal information, please refer to our Data Deletion Request page.